Nasty customer service rep at Target today
Two days after Thanksgiving I ran into Target to pick up a couple of things for the birthday cake we were having to celebrate TJ’s thirteenth birthday. While I was walking through the store I noticed the Sex And The City movie and DVD sets on sale for under $9. I’d wanted to see the movie since it was in the theater so I bought it. Or so I thought. I got home and discovered that I’d bought one of the season boxes. On my way to pick up the cake I passed another Target so I took a moment so I could exchange it but they were out of stock. I called the Target I bought the DVD set and they were out of the movie as well. They told me to hang on to my receipt and the ad and I’d be able to exchange the box set for the movie. They suggested I not return it because then I wouldn’t be able to get the sale price. That made sense to me.
I have called both Targets every day since, only to be told the movie was out of stock. Today I was told that one of the stores had gotten a couple in so off I went. I gave the woman behind the exchange counter the box set, my receipt and the ad. I explained why I wanted to exchange and she told me to go get the movie. When I returned she put it all into the register and asked me for another $11. I again explained the situation and she said that the movie I was exchanging had been on sale and the one I wanted wasn’t on sale. I showed her the ad and explained what I’d been told and she started getting loud and raising her voice to me. Another woman behind the counter overheard what was going on and came to my rescue and told the other rep to make it right. I don’t mind the first woman questioning it but I do mind her attitude. I think that woman needs a bit of an attitude adjustment or some customer service training.There was just no need to be loud and rude.
