Lump it Leapfrog!

I ordered a Thomas computer game directly from Leapfrog for CJ. The game was $14.99. I ordered it on Monday and paid almost $16 more to ship it second day. I asked if it would definitely be delivered before Christmas and I was promised that I’d made the cutoff and it would. It wasn’t. I was disappointed, and angry, that my brother got CJ the Clicksmart computer for Christmas and had no games to play with it. The game finally arrived the day after Christmas. How anti climactic.

I called Leapfrog on Monday morning. I explained what had happened to the young man with the heavy accent and he asked me what I wanted. I asked him if they would please credit me the difference between the ground shipping and the rush second day shipping I had paid for. Having worked in a call center for more then ten years I do consider this a reasonable request. It’s also my experience that any company that values that customer and wants to keep them as a customer would agree to the offer or try to find a mutually agreeable one. He had me hold for a few minutes. When he came back onto the phone he told me he was willing to offer me 10% off of my next purchase. I actually laughed out loud. I explained to him that I felt his offer of what would amount to about $1.00-$1.49 was unacceptable. He said that was all he could do. I told him I didn’t plan on placing a second order with them since my first order didn’t get to me on time. I asked if there was a supervisor and he said no. At that point my husband’s head turned halfway around, something like the Exorcist, because I was starting to yell. So, I told the Leapfrog rep that I would be putting my complaint in writing and hung up after he said good bye.

I have written my letter and will be mailing it tomorrow.  I have also unsubscribed myself from the two newsletters I was receiving, not that they’ll notice. It won’t change the fact my son didn’t have his game but it’s something I feel I need to do.

Tags: christmas, cj

Category: Entertainment, Family, Me And Mine